IT Support Services

Helpdesk Support

Digicon provides both onsite and offsite helpdesk support. Our certified technical staff continues to build their expertise through experience and professional training for the latest technologies. We maintain such partnerships as Microsoft Gold Partner, Cisco Gold Partner, Sun Partner Advantage, CA, and HP. We also implement proven processes that modeled after the Information Technology Infrastructure Library (ITIL). Our helpdesk support ranges from less than 30 users to 78,000 users nationwide. Refer to the Client page for a summary list of Digicon's clients.

Network Support

Our network experience covers the full network lifecycle support services that include planning and requirements analysis, design and engineering, prototype development and proof of concept, target system implementation and deployment, and post deployment operation and maintenance including performance monitoring. Our network services include:

LAN/WAN/MAN administration
On-Call network maintenance and emergency repair
Help Desk and end user support
Network and firewall security
A 24x7x365 Network Operations Center (NOC) to support our customers’ needs

Network Monitoring

Digicon provides 24x7x365 real-time monitoring service anywhere and anytime. Each monitoring service is tied to the Service Level Agreement (SLA). We perform basic network, application monitoring, and the most extensive monitoring required ensuring advanced security for any network, which may include end to end device monitoring, traffic analysis, and real time performance reporting.

Each alarm captured is documented and evaluated based on its severity by a highly skilled consultant before they can impact any network. Our monitoring tool allows us to capture data from switches, routers, servers, and other SNMP enabled devices in order to analyze them to determine the health of the devices in question. A daily, weekly, or monthly report is available for each device based on the SLA.

Network Security

Digicon reviews your IT environments and prepares security solutions to best protect your resources. Digicon security engineers design layered security solutions to support utilization, encryption, authentication, application layer security, network security, intrusion detection, activity tracking, backup plans, and emergency procedures. This layered security solution is built around your networks for solid security protection.

Application Support

We specialize and support a range of products offered by major vendors. The following range of Microsoft and 3rd party products summarizes what Digicon offers:

Microsoft Operating System

Cisco Unified Communication

Microsoft Exchange Servers

Macintosh Systems

Microsoft and Adobe Applications
Citrix
Oracle

ShoreTel IP Telephony

Hardware Support

Digicon provides a wide range of hardware support from acquisition to maintenance and technology refresh. We recommend hardware including PCs, laptops, servers, printers, monitors, and fax.

Maintenance and Training

Our maintenance and training support services includes both software and hardware updates and maintenance. We provide hands-on expertise to ensure networking devices and network connectivity are working flawlessly. Our certified engineers can help your employees with how best to utilize your available technologies through effective one-on-one or classroom training. Our dedicated Digicon staff can coordinate all maintenance and training support services around your schedule to minimize any disruption to your work schedule while maximizing your performance.

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